Returns & refunds
Contact us within 30 days of delivery if you need help with your order. For change-of-mind returns, the product must be unused, clean and in its original packaging. Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect.
Because CleanCatch™ is used for pet-waste handling, used items cannot be accepted for change-of-mind returns. This hygiene condition does not limit your rights under the Australian Consumer Law.
If your item arrives damaged, faulty or materially different from its description, contact us through the Contact page with your order number and clear photos. We will arrange an appropriate remedy in line with the Australian Consumer Law.